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Preguntas mƔs frecuentes
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Will I be charged customs for my order?International shipments may be subject to import taxes, duties, and/or customs fees. These fees are the sole responsibility of the recipient. The shipping and handling fee applied by us at checkout does NOT cover any duties or taxes. Please be prepared when your package is delivered.
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I entered the wrong address at the time of checkout. Can I change it?If the order is still in the processing phase then we can still change it. Please contact us at support@jalexakid.com at the earliest. However, if the order is already shipped then we canāt do anything in that case. Please note: No refund will be issued in case of the wrong shipping address. Please refer to our return and refund policy to know more
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ĀæPuedo insertar una imagen, video o gif en mis preguntas frecuentes?SĆ. Para agregar medios, siga estos pasos: 1. Ingresa a la configuraciĆ³n de la aplicaciĆ³n 2. Haga clic en el botĆ³n "Gestionar preguntas frecuentes 3. Seleccione la pregunta a la que le gustarĆa agregar medios 4. Al editar su respuesta, haga clic en el icono de cĆ”mara, video o GIF 5. Agregue medios de su biblioteca.
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Where is my order?Tracking is available for orders that have been dispatched. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email, otherwise email us at support@jalexakid.com. Delivery delays can occasionally occur.
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Do you offer FREE SHIPPING?Yes, we offer free shipping on all orders within the UK. Orders that shipped outside of the UK are subject to delivery/shipping charges. Shipping charges will be added at the time of checkout.
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ĀæCĆ³mo agrego una nueva pregunta y respuesta?Para agregar una nueva pregunta frecuente, siga estos pasos: 1. Haga clic en el botĆ³n "Administrar preguntas frecuentes 2. Desde el panel de su sitio puede agregar, editar y administrar todas sus preguntas y respuestas 3. Cada pregunta y respuesta debe agregarse a una categorĆa 4. Guardar y publicar.
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How do I track my order?Youāll receive a tracking number via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@jalexakid.com.
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I received a wrong/damaged product, what should I do?Weāre so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@jalexakid.com within thirty (30) days with photos/videos of the damaged product, your order number, and any other details you may have about your order. Weāll get back to you with a resolution as soon as possible!
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My order should be here by now, but I still don't have it. What should I do?Before getting in touch with us, please help us out by doing the following: ā Check your shipping confirmation email for any mistakes in the delivery address ā Ask your local post office if they have your package ā Stop by your neighbours in case the courier left the package with them. If the shipping address was correct, and the package wasn't left at the post office or at your neighbourās, get in touch with us at support@jalexakid.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
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ĀæQuĆ© es una secciĆ³n de preguntas frecuentes?Se puede utilizar una secciĆ³n de preguntas frecuentes para responder rĆ”pidamente preguntas comunes sobre usted o su empresa, como "ĀæA dĆ³nde realizan envĆos?", "ĀæCuĆ”l es su horario de atenciĆ³n?" o "ĀæCĆ³mo puedo reservar un servicio? Es una excelente manera de ayudar a las personas a navegar por su sitio e incluso puede mejorar el SEO de su sitio.
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