Gereelde vrae

Will I be charged customs for my order?

International shipments may be subject to import taxes, duties, and/or customs fees. These fees are the sole responsibility of the recipient. The shipping and handling fee applied by us at checkout does NOT cover any duties or taxes. Please be prepared when your package is delivered.
I entered the wrong address at the time of checkout. Can I change it?

If the order is still in the processing phase then we can still change it. Please contact us at support@jalexakid.com at the earliest. However, if the order is already shipped then we can’t do anything in that case. Please note: No refund will be issued in case of the wrong shipping address. Please refer to our return and refund policy to know more
Kan ek 'n prent, video of gif in my algemene vrae invoeg?

Ja. Volg hierdie stappe om media by te voeg: 1. Voer die toepassing se instellings in 2. Klik op die "Bestuur algemene vrae"-knoppie 3. Kies die vraag waarby jy media wil byvoeg 4. Wanneer jy jou antwoord redigeer, klik op die kamera-, video- of GIF-ikoon 5. Voeg media by jou biblioteek.
Where is my order?

Tracking is available for orders that have been dispatched. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email, otherwise email us at support@jalexakid.com. Delivery delays can occasionally occur.
Do you offer FREE SHIPPING?

Yes, we offer free shipping on all orders within the UK. Orders that shipped outside of the UK are subject to delivery/shipping charges. Shipping charges will be added at the time of checkout.
Hoe voeg ek 'n nuwe vraag en antwoord by?

Volg hierdie stappe om 'n nuwe algemene vrae by te voeg: 1. Klik "Bestuur Gereelde Vrae"-knoppie 2. Vanaf jou werf se kontroleskerm kan jy al jou vrae en antwoorde byvoeg, redigeer en bestuur 3. Elke vraag en antwoord moet by 'n kategorie gevoeg word 4. Stoor en publiseer.
How do I track my order?

You’ll receive a tracking number via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@jalexakid.com.
I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@jalexakid.com within thirty (30) days with photos/videos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following: ● Check your shipping confirmation email for any mistakes in the delivery address ● Ask your local post office if they have your package ● Stop by your neighbours in case the courier left the package with them. If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at support@jalexakid.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Wat is 'n FAQ-afdeling?

'n Algemene vrae-afdeling kan gebruik word om vinnig algemene vrae oor jou of jou besigheid te beantwoord, soos "Waarheen stuur jy?", "Wat is jou openingstye?" of "Hoe kan ek 'n diens bespreek? Dit is 'n wonderlike manier om mense te help om jou werf te navigeer en kan selfs jou werf se SEO 'n hupstoot gee.